Collections & Certificates
Being a User
I have been locked out of my account
If you have entered your password wrong a number of times, you will be locked out of your account.
If you have entered the wrong password 10 times in a row, you will see the following message.
If you have remembered your password, wait 4 minutes and then try to log in again.
If you have forgotten your password, click Having trouble logging in? to reset your password.
You will then see the Forgot Password page. Enter your email address in the box, then click Request Password Reset.
You will receive an email with instructions on how to reset your password. Follow these instructions to regain access to your account.
For further assistance, please contact email@example.com.