Can an Admin download a User's certificate?

Admin and Editors can download certificates achieved by their users. This may be to give them a copy, or to keep a copy in the company records.

You can download certificates for individual users from the Collection Report, or from the Users page.

From the Collection Report:

Go to the Reports page, and select Collection Report.

collection-report

Select the collection you are wanting to download the certificates for from the dropdown box.

select-a-collection

Scroll to the bottom of the page to see the list of users in the course, you can either search for a specific user, or filter by Status. Filtering by "Completed" will show you all of the users who have completed this course and received a certificate. Click the downwards pointing arrow to download the certificate for each user.

download-certificates-from-collection-report

From the Users Page:

Use the search bar to find the User you want to download the certificate for.

search-users-page

Click on their name to bring up their User Report

In the top right there will be a dropdown box, click Collection to view the collections this user is enrolled in.

collection-selection
You can then click on the down arrow next to the certificate you want to download.

download-certificate

 

Contact support@intuto.com for more information